PRIVACY POLICY

Welcome to Marsh MX Ltd Trading as Marsh Powersports privacy notice

Company number 7558439

Vat Number 922271251

Here at Marsh Powersports we respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Marsh Powersports collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition or survey.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details
Our full details are:

Full name of legal entity: Marsh MX Ltd T/A Marsh Powersports
Name of DPO: Mrs Tracey Marsh
Email address: tracey@marshpowersports.co.uk

Postal address: Unit 1, Cyfarthfa Industrial Estate, Merthyr Tydfil, CF47 8PE
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
We may make changes or updates to this document from time to time. Historic versions of this notice can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
o apply for or purchase our products or services;
o create an account on our website;
o subscribe to our service or publications;
o request marketing to be sent to you;
o enter a competition, promotion or survey; or give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie information below for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
o Technical Data from the following parties:
a. analytics providers such as Google which may be based outside the EU;
b. advertising networks such as Google which may be based outside the EU; and
c. search information providers such as Google which may be based outside the EU.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Worldpay, Paypal or Visa, which are based in the EU.
• Identity and Contact Data from data brokers or aggregators such as Market Locations based inside the EU.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer a. Identity
b. Contact Performance of a contract with you
To process and deliver your order including:
a. Manage payments, fees and charges
b. Collect and recover money owed to us a. Identity
b. Contact
c. Financial
d. Transaction
e. Marketing and Communications a. Performance of a contract with you
b. Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
a. Notifying you about changes to our terms or privacy policy
b. Asking you to leave a review or take a survey a. Identity
b. Contact
c. Profile
d. Marketing and Communications a. Performance of a contract with you
b. Necessary to comply with a legal obligation
c. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey a. Identity
b. Contact
c. Profile
d. Usage
e. Marketing and Communications a. Performance of a contract with you
b. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) a. Identity
b. Contact
c. Technical 1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
2. Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you a. Identity
b. Contact
c. Profile
d. Usage
e. Marketing and Communications
f. Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer experiences 1. Technical
2. Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you 1. Identity
2. Contact
3. Technical
4. Usage
5. Profile Necessary for our legitimate interests (to develop our products/services and grow our business)

Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside of MarshMX Group for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you. Or you can simply call our office and ask a member of staff to update them for you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, updates or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Here is more information on how we use cookies
• We use cookies and other similar technologies to keep track of your preferences when using our site.
• We use other cookies and similar technologies to help us understand how you use the site, this allows us to optimise your shopping experience and continually improve our site.
• We gather information about the devices you use to access our sites (desktop and mo-bile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.
• We use information for Logistics planning, demand forecasting, management infor-mation, dealing with errors on our site, and general research and development.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
• External Third Parties as set out in the Glossary.
• Retargeting software vendors, email service providers and social media platforms such as Facebook to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• Web analytics and user experience software providers such as Google to improve our website, products/services, marketing, customer experiences
• Personalisation tool vendors that allow us to make suggestions and recommendations to you about goods or services that may be of interest to you
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA). If we decide to transfer your personal data out of the EEA in future for whatever reason, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact tracey@marshmx.co.uk
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
• Service providers acting as processors based within the EU who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based within the EU who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the European Economic Area who require reporting of processing activities in certain circumstances.
• Market research agencies, list brokers, fraud prevention agencies.
• Manufactures of which the products you purchase have a warranty
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

TERMS & CONDITIONS

Marsh Powersports (trading as Marshmx Ltd) New and used good terms & conditions of business

Company number 7558439

Vat Number 922271251

Nothing in this document shall restrict the statutory rights of a consumer.

Your Agreement with us
1. When you sign the order form, you accept the terms and conditions set out in this Agreement. Please read this Agreement carefully and if there is anything you do not understand, or may not agree with, ask any member of staff at the dealership where you placed the order. If you wish to rely on any amendment or addition to the Agreement, you should ensure it is confirmed in writing by one of our duly authorised representatives. If we agree any variation in the goods to be supplied, this shall be deemed to be an amendment to the Agreement rather than a new agreement.
a. You must provide us with any information we need in order to comply with money laundering legislation, and guarantee the accuracy of the information so supplied
b. Definitions – ‘We’ or ‘Us’ refers to Marshmx Ltd as the seller of the goods described on the order form. ‘You’ refers to the customer as the purchaser of the goods described on the order form. ‘Goods’ refers to the goods being ordered and supplied as detailed on the order form.
Accessories
2. Any accessories fitted or supplied by us will be covered by any warranty given by the manufacturer of those accessories.
Delivery
3. Delivery will take place at the dealership detailed on the order form unless otherwise agreed.
a. While we will make every effort to deliver the Goods ordered by the estimated delivery date, we will not be liable for any claim for compensation or loss of any description (including any variation in part-exchange valuation) that may result from delay due to reasons beyond our control. If delay arises in this way, we will contact you to agree an alternative delivery date.
b. If we fail to deliver the Goods within 28 days of the estimated delivery date, you may tell us in writing that you require delivery within seven days from the date of receipt by us of the notice. If then the Goods are not delivered to you within the seven days, this Agreement will be cancelled and any deposit paid will be returned and neither party will have any further responsibility to the other.
Cancellation / Withdrawal
4. In the event that you wish to cancel or withdraw from the Agreement for any reason other than those stated in clauses (3.b), (6.b.i) or (15), any deposit paid by you is forfeit and will not be refunded. If you fail to take and pay for the goods within 14 days of notification that the goods are ready for delivery, we will treat the Agreement as cancelled and any deposit paid by you will not be refunded. This does not prejudice our right to recover from you by way of damages any loss or expense we may incur as a result of you cancelling.
Ownership and Legal Responsibility
5. The Goods will belong to us until we have received cleared funds to the value of the total purchase price. However, you will be responsible for any loss or damage from when the Goods are delivered to you, and should insure accordingly
New Goods
6. If the Goods ordered are new goods, the following will apply:
a. We undertake that the pre-delivery work specified by the manufacturer will be carried out and the Goods will be sold with the benefit of the manufacturer’s warranty.
b. If, after the Agreement is entered into but before delivery of the Goods to you, the manufacturer’s recommended price is altered, then we will give you notice of such alteration and;
i. If the recommended price is increased you will be informed of the amount it is intended shall be paid by you. If you do not agree, you will have the right to cancel the Agreement within 14 days of receiving notice of the increase and your deposit will be refunded in full. Should you fail to notify us that you do not accept the increase within the 14 days, the increased amount will be added to the final amount to be paid by you.
ii. If the manufacturer’s recommended price is reduced, we will notify you of the reduced price you will be called upon to pay.
c. If we are unable to deliver the model, specification or Goods ordered because the manufacturer cannot produce or ceases making them, whether before or after the estimated delivery date, we may cancel the Agreement and refund any deposit you have paid in full. This includes models no longer available due to Model Year changes.
d. If we are unable to supply any accessory (factory fitted or otherwise) you have ordered as part of the specification, we will contact you and offer either to substitute a reasonable equivalent or to delete the accessory from the Agreement and adjust the purchase price accordingly. Subject to this, you shall have no claim against us in respect of our failure to supply any accessory and shall not be entitled to cancel the Agreement.
e. Manufacturers reserve the right to amend the published specification of Goods without notice.
Delivery Mileage
7. Where the Goods ordered are new goods and consist of a motorcycle which is being collected by the customer from our premises, the mileage at delivery will be generally less than 50miles and will be no more than 100miles. If the Goods being ordered are used goods and consist of a motorcycle, the mileage at delivery will generally be within 100miles of that shown on the order form. If the Goods (either new or used) consist of a motorcycle and are being delivered to the customer’s address, the delivery mileage will be greater by the delivery distance covered.
Part Exchange Goods
8. Where you wish to sell us goods in part exchange, and their value as agreed with us is to be taken off the purchase price of the Goods we agree to supply, the following conditions will apply:
a. i. that you own the goods to be taken in part exchange absolutely and can transfer ownership to us.
Or, ii. that if someone else has an interest in the part exchange goods, you will settle that interest so that we become the absolute owners when we take delivery. However, if you wish us to clear that interest for you by paying them a sum of money, the allowance for the part exchange goods will be reduced by that amount.
b. If we have examined the part exchange goods before entering into this Agreement with you, or you have described the condition of the part exchange goods to us verbally, the goods shall be delivered to us in the same condition but allowing for the fair wear and tear which may have occurred in the meantime. If there is any variation in condition, service history or mileage to that previously seen or described, but allowing for additional mileage covered between the Agreement and delivery pro-rata to that already covered at the time of Agreement, we will adjust the price offered for the part exchange to take into account such variations and you will pay us any additional sum due as a result.
c. The price offered for the part exchange remains valid until the date stipulated by us (this may be detailed on the order form). If the part exchange goods are delivered to us later than any stipulated date, we will revalue the part exchange in line with market conditions and advise you of any change to the amount you may need to pay us. If this is due to a delay in the delivery of your new Goods, please refer to clause (3).
d. The goods to be taken in part exchange shall be delivered to us no later than the date you take delivery of the Goods you have ordered. Ownership of the Goods ordered will be transferred to you and that of the part exchange to us when you take delivery of your order. If you do not deliver the part exchange goods at or by the time the Goods you have ordered are ready for delivery, you may not be able to take the Goods you have ordered and you might be in breach of the Agreement and liable to us to pay compensation for any losses we may suffer as a result.
e. If you choose to sell us your part exchange before taking delivery of your new Goods, title for the part exchange will pass to us at that point. If you subsequently do not take delivery of the new Goods for any reason, we shall not be obliged to return the part exchange goods to you, but may refund you the part exchange allowance offered less any amount we may have paid to settle any interest in the goods as specified in clause (8.a. ii)
f. If you fail to satisfy any of these conditions, we will not be obliged to accept your goods in part exchange or to make any allowance for it and you might as a result be required to pay the whole purchase price for the Goods you have ordered before you can take delivery.
Tax Changes
9. If the rate of value added tax, road fund licence (goods excise duty) or first registration fee changes between the date of order and the date of delivery, you must pay the amount current at the point of delivery.
Notices and Jurisdiction
10. Any notice provided for in this Agreement must be in writing and be sent by first class post to the residence or place of business of the person to whom it is addressed. It will be assumed that such a notice has been received by the addressee no later than two days after posting.
11. Any telephone calls made between you and us may be recorded and the contents of such conversations used to support this Agreement.
12. This Agreement is subject to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusion jurisdiction in relation to this Agreement.
13. It is our responsibility to supply you with Goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
14. In the event of a complaint, in the first instance please address your concern to the Sales Manager at the purchasing branch. If the issue remains unresolved, please contact the Directors Marshmx Ltd, Unit 1 Cyfarthfa Industrial Estate, Merthyr Tydfil, CF47 8PE Telephone number 01685 385201.
Distance and Off-Premises Sales
15. If you are a consumer and this Agreement has been concluded (a) without any face to face contact between us or anyone acting on our respective behalves, or (b) in the simultaneous physical presence of you and us but in a place which is not the business premises of us, you may give notice cancelling this Agreement within 14 days of taking delivery of the Goods. To exercise the right to cancel, you must inform us in writing of your decision to cancel the Agreement (e.g. letter sent by post, fax or e-mail). If required, please request a cancellation form from the Sales Manager at the purchasing branch.
b. In the event of a cancellation, it is your responsibility to return the goods to us in the same condition and specification as when they were delivered. You will be responsible for the direct cost of returning the Goods but, in any event, such cost shall not exceed the sum of £500.00 (Five Hundred Pounds). You must ensure that the Goods are returned with the same items with which they were sold. This includes (but is not restricted to): registration documents, service packs, manuals, hand-books, locking wheel nuts, tools & keys. If you have altered, modified, personalised, or adapted the Goods in any way you will have no right of cancellation.
c. We will make a deduction from the reimbursement if the Goods have suffered any diminished value due to you handling or using them beyond what is necessary to establish their nature, characteristics and function; i.e. handling or use beyond what a customer would reasonably undertake when appraising Goods at a dealership prior to purchase.
d. Providing the Goods are returned to us in line with the conditions stated, we will process any reimbursement due within fourteen days of the date the Goods are received by us. The reimbursement will be executed in the same way that payment was originally made, less any deduction for diminished value.
e. If the cancelled Agreement involved part-exchange goods, we will return the part-exchange or pay the agreed part-exchange value to you at our discretion.
f. If you have committed to a finance agreement, you must inform the finance company immediately of the cancellation in writing. You may be liable for any early termination fees. We do our best to avoid such fees, and only apply them if the finance provider charges such a fee.
Limitation of Liability
16. Unless set out otherwise herein, we limit our liability for any breach of the Agreement (and for any other liability arising out of or connected to the Agreement) to the amount of the purchase price. We expressly exclude all liability for loss of profit, goodwill or agreements and for any indirect, consequential or economic loss. The limitations in this clause will not apply in cases of fraud, death or personal injury.
Alternative Dispute Resolution
17. Marshmx ltd subscribe to their Industry Code of Practice and will always attempt to resolve any disputes quickly and efficiently. However, if you are a consumer and remain dissatisfied with the outcome and explanation we have provided, we recommend you contact the National Conciliation Service as an organisation competent to deal with unresolved complaints and their contact details are: National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; Telephone: 01788 538317; email: contact@nationalconciliationservice.co.uk Their decision will be legally binding on both Marshmx ltd and you, as the consumer.

We may use the information you have provided to us now and in the future: (i) to provide you with information on products and services for marketing purposes; (ii) for market research, and (iii) tracking of sales data. We will also disclose this information to members of the relevant manufacturer’s or concessionaire’s group of companies and other companies for such purposes. If you prefer this not to happen, please contact us so that our records may be amended accordingly.

 

 

 

 

Purchasing a vehicle on our website/ Deposits

1. Vehicle sales processed through our website operate on a deposit basis, allowing customers to reserve their chosen vehicle. Our internal procedure for finalizing online vehicle orders involves our sales team proactively contacting customers using the provided contact details during the online sale process. The sales executive proceeds to manage the order by facilitating either an additional payment for the outstanding balance or assisting the customer in applying for financing to cover the remaining amount. Upon the completion of the full payment, we coordinate the delivery or collection of the vehicle. All deposits taken through our website are £200. This amount will then be deducted from the retail price.

2.Deposits are non-refundable, unless sales executive advises differently in a particular circumstance. By paying a deposit you are agreeing to our terms and conditions, confirming you want to reserve a particular vehicle. The deposit amount per vehicle is £200.00, this will be taken off the total purchase price. As stated above sales executive will be in touch after deposit has been made in order to process the full order.

Disclaimer: Delivery can take up to 1 week, this excludes vehicles. If you have qualified for ‘free delivery’, this only applies to products and not vehicles of any type.

Our sales team will contact you to price and arrange vehicle delivery, as well as complete the rest of the payment. The fee of £200 is only to reserve the stock.

Returns Policy

We’ll give you a full refund as long as:
• It’s been less than 14 days since you received your item, after 14 days we can only offer an exchange or gift card.
• You haven’t damaged it
• It’s in resalable condition e.g. tags still attached, packaging is unopened, item has not been stained or marked or damaged
• You have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email
• You have the card you paid with or can confirm details on request over the phone, We will put the money straight back onto the card you paid with and it should show in your account within 7- 10 working days
• Your item is included in our returns policy. You can find a list of the items that aren’t included in our policy in the ‘Things that aren’t included in our returns policy’ section below.

Please note, we reserve the right to refuse an exchange or refund if goods are damaged or aren’t returned in a saleable condition.

If you don’t have proof of purchase, we can’t offer you a refund, gift card or exchange.

If you paid by card and have your proof of purchase but don’t have the card you paid with we can’t offer you a refund, but we’ll give you an exchange or a gift card for the same amount.

Things that aren’t included in our returns policy
There are certain items that we can’t give you a refund or exchange for, please refer to the list below to see which items are excluded.
• Electrical Goods
• Clothing that’s been altered
• Custom-made, personalised and made-to-measure items (Graphics)
• Gift Cards, e-Gift Cards or vouchers

How to Returning your items to us
Before you read about how to return different items to us, it’s worth checking that you’ll definitely be able to get an exchange or refund.

Bought in-store
If you bought your item in our store, you’ll need to return it to our store. It’s free and the quickest way to get the money back into your account, or to get hold of a gift card or process an exchange.
You’ll need to bring the card you paid with and your proof of purchase.

Bought online
If you purchased the item online, please email onlinesales@marshpowersports.co.uk, our team will evaluate if your eligible for a refund, exchange or not. If accepted our team will provide you with a returns form, you will be required to fill out the returns form and place it inside the delivery. It is the customer’s responsibility to cover the cost of the return.

Refund Process
In-store Returns
Your account will be credited instantly to the original card used for payment. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account. We are unable to process a refund onto a card without the cardholder present; if you do not have the card you have paid with, the refund will be applied to a gift card.

Returns via Royal mail or courier service
Once we have received your return at our premises which can take up to 10 working days we will process your refund within 24 hours. Please note: we’ve seen some delays within the post office and other couriers so it may take a little longer than usual for your return to reach us and for us to process it. Please bear with us while postal companies work under the current constraints to return your order in a timely manner.
Your refund should show on your account within 3 to 5 working days (Monday to Friday, excluding bank holidays). We will notify you via email or telephone to let you know the refund has been processed. Some banks may take longer than 5 working days to process refund payment.

Late refunds
If you have not received your refund and it has been 15 working days after you returned your item/s, please contact our team on 01685 385201 or onlinesales@marshpowersports.co.uk

Return something you bought in the sale
We’ll give you a full refund as long as:

• It’s been less than 14 days since you received your item
• You haven’t damaged it
• Your proof of purchase can be your receipt, e-receipt, delivery note, or a copy of your order confirmation email.
• Your item is included in our returns policy. You can find a list of the items that aren’t included in our policy in the ‘Our Policy in Full’ section under the heading ‘Things that aren’t included in our returns policy’.

Exchange Policy

We only offer exchanges within 28 days of purchase.

In-store
If the product is available in our store in the alternative size or colour you would like, we will be happy to complete an exchange for you straight away.

If there is no stock available of the size or colour you would like, an exchange for an alternative item or a full refund will be offered. If required we will refund the value of the item being exchanged if it is a lower price to the price at which you bought the original product.

Online
Unfortunately we do not offer exchanges for online orders. If you require a different size, colour etc, you will need to first process your refund, and then re-purchase the item in the correct size/colour.

 

Motocross 0% Finance 2024: KTM, Husqvarna & GasGas Adult Models.

 

Effective from 2nd February 2024. Offer ends 31st March 2024.

The options for the customer are as follows:

0% APR Payment Plan Minimum 25% deposit 24 month term

2.9% APR Payment Plan Minimum 25% deposit 36 month term

4.9% APR Payment Plan Minimum 25% deposit 48 month term

These finance offers are only available on 2024 adult model motocross models from KTM, Husqvarna and GasGas (125cc and above).

Terms and conditions apply. Finance is subject to status. Applications can either be done online via the model product page, in store at CF478PE, or by calling our sales team on 01685 385201.

You must be 18+ in order to apply. Normal finance terms and conditions apply. Your personal details, financial history, and ID will be required to process the application.

Delivery Inforamation

Welcome to Marsh Powersports

If you’ve been here before, you may of noticed something different!

We have recently carried out a business re-brand, we were formally known as Marshmx.

Over the last 13 years we have been trading, a lot has changed.

Our range has diversified, our business has evolved. Therefore it was time our branding reflected that.